Frequently Asked Questions

Can I adjust my order?
Because orders are automatically pushed through to our DC it's not possible to adjust your order after you've placed the order.
If for some reason something went wrong please contact sales@opposuits.com and we'll see what we can do for you.

Returns
Damaged goods, goods sent in error or shortages must be reported by email to sales@opposuits.com within seven days of receipt. Only damaged goods and goods sent in error may be returned, but without authorisation the returned goods will not be processed and returned to the sender at the sender’s expense. Faulty goods will be examined and OppoSuits' decision will be final.

Where can I find an overview of my invoices?
An overview of your invoice can be found in your My Account page.

Where can I find the tracking of my order?
Once your order has been shipped you will receive an email with your tracking link in it. You can also view your tracking in the My Orders overview of your account.

I forgot my password
To reset your password simply press the 'Forgot your password?' button on the login page. Here, please enter the main email address that is assigned to your account, this is the same email address where all email communication is sent to and fill in the captcha. Press the button reset password and an email will be sent to your inbox containing a link to reset your password.  

If your question isn't listed here please email sales@opposuits.com

I want to order more than 25 pieces of one size
We set-up a maximum order quantity of 25pcs. per variant to prevent stock issues. Do you need or want more of a particular item? Please contact us at sales@opposuits.com for assistance.